Right of withdrawal

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by Art. 102 of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.

To cancel an order you may use the attached form (model withdrawal form) or you may give notice by e-mail to info@vidaactivasenior.es or by post to the address Calle Milano, 1, 04410 Benahadux (Almería).

If you send us an e-mail or a written communication, please include the details of your order to help us identify it.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or, if the products making up the order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those products.

Once the right of withdrawal has been exercised, the user must send the delivered products to the address indicated (LINEAS. GESTORA DE COMUNIDADES SENIOR, S.L. / Calle Milano, 1, 04410 Benahadux, Almería), therefore bearing the costs of return. Please note that if you decide to return the items to us carriage forward, we will be entitled to charge you for any costs we may incur.

The right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond merely opening it, for products that are not in the same condition in which they were delivered or that have suffered any damage, so you should take care of the product(s) while they are in your possession. Please return the item using or including all its original packaging with all the labels. We ask that you do not remove the labels until you are sure you want to keep each item.

After examining the item, we will inform you whether you are entitled to a refund of the amounts paid.

If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the total amount of the purchase plus the shipping costs within 14 days of receiving the cancelled order.

If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.